something normal seemed strange

yesterday while working the pick up window after a customer had picked up his food i stuck out my hand and said thanks. he shook my hand and said that was the first time he had ever been through a drive thru restaurant and had a person shake his hand and say thank you. we'll that's the way we do it at the italian gardens. personal service, restaurant quality food in a clean fast moving environment. we think we have found the magic alchemy for restaurant success. now we need to spread it throughout the country. ciao, john dicapo